$2.2 billion St Louis giant UniGroup is with GFI because of the relationship

 “Joanna is a very knowledgeable account manager that consistently is looking out for the needs of the customer first.”  - Dennis Loughary, UniGroup

UniGroup is a $2.2 billion logistics company based in Fenton, MO, and another enthusiastic GFI customer. UniGroup has been with GFI since 2001, and remains impressed with GFI’s service response time of 2.3 hours. Monthly discussions and quarterly audits of UniGroup’s extensive array of copiers, multifunctional devices and over 100 fax machines ensure that UniGroup maintains the right solution for their demanding business needs.

During the last upgrade, GFI conducted an extensive assessment to reduce the number of printers in the building. After tracking current workflow and interviewing end users about their needs, GFI was able to add color multifunctional devices and reduce UniGroup’s overall number of printers, thus increasing productivity and improving quality at the same time. 

Most of the time, the right solution is not a matter of adding equipment, but getting the right equipment deployed and serviced in the right way.

While the following may be hard to prove, since GFI also provides the best technological solution, the most aggressive pricing, peerless focus on customer satisfaction, and unparalleled ongoing service, UniGroup is a GFI client because of the relationship that has developed between the organizations.

That’s GFI’s idea of the perfect relationship. The best relationships, the ones that build business for the long term, are the ones where “the relationship” never gets leveraged against what is in the best interest for the customer.