GFI Digital Awarded Sharp Platinum Service Provider Status

We are excited to announce that GFI Digital is one of 97 Sharp dealerships that have achieved an A Rating or higher in the Platinum Level Service Provider Recognition Program for the 2024 Fiscal Year. This prestigious recognition is a testament to our exceptional performance and unwavering dedication to excellence in copier and printer service delivery.

What Is Sharp Platinum Level Service Provider Status?

The Platinum Level Service Provider Status is designed to celebrate and reward service organizations that exceed Sharp's rigorous performance benchmarks. This recognition highlights dealerships that go above and beyond in providing industry-leading customer service while adhering to best practices in the service sector.

What Makes These Dealerships Stand Out?

In order to earn an A Rating or higher, dealerships must demonstrate excellence in the following critical areas:

1. Using Genuine Sharp Parts and Supplies

   A commitment to using only genuine Sharp parts and supplies ensures that customers receive high-quality, reliable products. This contributes to the longevity and optimal performance of Sharp technology.

   
   

   

   
   

2. Commitment to Training

Continuous improvement and expertise are at the heart of any successful service provider. These dealerships invest in training to stay ahead of the curve with Sharp’s evolving technologies, ensuring they are equipped to deliver exceptional service.

At GFI Digital, our technicians undergo regular, in-depth training, equipping them to expertly handle every device with precision and care. Whether it's desktop printers or production machines—regardless of size or model, we are always ready to deliver the highest standard of service.

3. Using Remote Diagnostic Technology

Innovation plays a key role in enhancing service delivery. By utilizing remote diagnostic technology, these dealerships can quickly troubleshoot and resolve issues without the need for an on-site visit, resulting in faster response times and reduced downtime for customers.

4. Timely Updating of Call Tracking Tickets

   Effective communication is essential for customer satisfaction. Sharp dealerships that achieve Platinum Level recognition keep their call tracking tickets up-to-date, ensuring that issues are addressed promptly and customers are always in the loop about the progress of their service requests.

   
   

Why This Recognition Matters

At GFI Digital, we understand the importance of delivering exceptional service to our customers. Achieving an A Rating or higher in the Platinum Level Service Provider Recognition Program is not just about hitting performance benchmarks—it’s about showing a relentless dedication to our mission of delivering service excellence.

One of the key ways we demonstrate this commitment is through our Total Call Procedure, executed by our highly skilled technicians at every service call. This A-Z checklist includes addressing the reason for the call, replacing parts, performing preventative maintenance, cleaning the machine, and much more!

We incentivize our technicians to follow this comprehensive checklist during every service visit. This approach ensures that we not only meet but exceed customer expectations, delivering top-quality service and optimal machine performance with each interaction.

 Watch the video below for a walkthrough of GFI Digital’s Total Call Procedure—our step-by-step process for handling copier service calls efficiently and professionally.

Interested in our print services and solutions? Contact us today to learn how GFI Digital can support your business.

 Since 1999, GFI Digital has evolved from a promising local business to a leading name in the office technology industry, marked by our local ownership and recognition as the Nation’s Leading Dealer of Office Equipment—Pros Elite.

This journey has been driven by our founder & president, Bruce Gibbs' unwavering commitment. By forging strategic partnerships with giants like Sharp, Ricoh, Hewlett Packard Enterprise, VMWARE, DELLEMC, Arctic Wolf, and Cisco, we've ensured that our clients always have access to the latest and most reliable technology solutions.

Are you interested in collaborating with us?

Contact us here or call (877) 434-0012.